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Public Utilities |
Public Utilities
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Customer Service Office |
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| This division serves the customers of the utility by reading meters, providing bills for services rendered, collecting revenue, answering questions about accounts, and providing other customer related services. | |
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Field Operations Division |
| This division operates and maintains Portsmouth’s water transmission and distribution system, which includes fire hydrants, valves, water tanks, water mains, and water pumping stations. This division also operates and maintains the city’s sewage collection system and transmission system, which consists of sewage mains, manholes, and sewage pumping stations. Field Operations provides a 24-hr emergency response for water and sewer related problems in the Public Utilities owned systems. | |
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Water Production Division Operations |
| This division is responsible for the operation, maintenance, and protection of the Department’s water resources (reservoirs, deep wells, watershed, forestry and fishing programs and the water treatment plant) and for insuring the production and delivery of high quality drinking water through its water quality programs (laboratory, testing, monitoring, and backflow and cross-connection prevention). | |
